Last Updated: 2nd, January, 2026

At Ra-Ashfa Care, your privacy matters. This Privacy Policy explains how we collect, use, protect, and safeguard your personal information when you visit our website, shop with us, or interact with our services. By using our website, you agree to the practices outlined below.

 

1. Information We Collect

We may collect the following types of information when you use our website or purchase our products:

a. Personal Information

Provided voluntarily by you:

• Full name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely by third-party providers)
• Messages sent through forms, WhatsApp, or customer support

b. Automatically Collected Information

Collected through cookies and analytics tools:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on site
• General location data (non-precise)

c. Transaction Information

• Products purchased
• Order history
• Payment confirmations

We do not store your full payment card details. All payments are processed via secure third-party gateways.

 

2. How We Use Your Information

Ra-Ashfa Care uses your information to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Send order updates and important notifications
• Share wellness-related information and product recommendations
• Prevent fraud and maintain website security
• Comply with legal and regulatory requirements

We may send promotional messages only with your consent, and you may opt out anytime.

 

3. Cookies & Tracking Technologies

We use cookies to enhance user experience, including:

• Remembering items in your cart
• Saving your preferences
• Improving page load performance
• Analyzing traffic and user behavior

You can disable cookies in your browser at any time, but certain features may not work properly.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to anyone.
We only share data when necessary, such as:

a. Service Providers

Trusted third parties who help operate our business:

• Payment processors
• Delivery/courier services
• Email marketing tools
• Website hosting providers

These partners are required to protect your information.

b. Legal Requirements

We may share information if required by:

• Court orders
• Law enforcement
• Regulatory obligations

We never disclose more than what is necessary.

 

5. Data Security

We use strong security measures to protect your information, including:

• SSL encryption
• Secure servers
• Access control
• Regular monitoring

While no online system is 100% secure, we take all reasonable steps to safeguard your data.

 

6. Your Rights

You may request at any time:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data (where legally allowed)
• Opting out of promotional communication

 

7. Children’s Privacy

Our services are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.

 

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

 

9. Updates to This Policy

We may revise this Privacy Policy occasionally. Any updates will be posted on this page with a new “Last Updated” date.

 

10. Contact Us

For questions or concerns about this Privacy Policy, contact:
📧 raashfacare@gmail.com
📱  +233 24 827 5527